Shift Lead – Retail Ops & Customer Experience

Walgreens; Christiansburg (VA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in the United States is seeking a capable team member to open and close the store when management is absent, manage cash and transactions, and ensure the floor and stock room are ready for business. You will engage customers, resolve questions, and uphold Walgreens service standards.

The role supports inventory accuracy, pricing, displays, and general store operations, including handling deliveries and backroom processes as needed. Prior leadership and English fluency required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles required cash, and ensures floor and stock room readiness for business day.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers, resolves issues, and delivers a distinctive Walgreens customer experience.
• Maintains inventory accuracy and supports pricing, displays, and housekeeping.
• Assists with vendor deliveries, backdoor access, and basic store operations as needed.

Skills

Leadership

Customer service

Retail operations

Education

High school diploma or equivalent

Tools

POS systems

Job description

Walgreens in the United States is seeking a capable team member to open and close the store when management is absent, manage cash and transactions, and ensure the floor and stock room are ready for business. You will engage customers, resolve questions, and uphold Walgreens service standards.

The role supports inventory accuracy, pricing, displays, and general store operations, including handling deliveries and backroom processes as needed. Prior leadership and English fluency required.