Shift Lead: Customer Experience & Store Operations

Walgreens; Nashville (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to support store opening and closing when management is not available. You will handle cash, returns, refunds, and ensure shelves and backroom readiness for daily operations.

You will greet customers, assist with products and services, and model Walgreens’ commitment to a delightful shopping experience through strong interpersonal skills and proactive service.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership

Supervisory

Retail experience

English fluency

POS / cash handling

Tools

POS system

Job description

Walgreens is seeking a team member to support store opening and closing when management is not available. You will handle cash, returns, refunds, and ensure shelves and backroom readiness for daily operations.

You will greet customers, assist with products and services, and model Walgreens’ commitment to a delightful shopping experience through strong interpersonal skills and proactive service.