Shift Lead: Store Operations & Customer Experience

Walgreens; Virginia (MN); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking personnel to support store operations and customer service in a fast-paced retail environment. The role involves opening/closing the store, handling cash, assisting with deliveries, and ensuring pricing and inventory accuracy.

Responsibilities include engaging customers, resolving issues, coaching team members on service best practices, and maintaining a clean, compliant store with proper signage and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring readiness for the business day.
• Completes product returns, order voids, customer refunds, and cash drops to the safe.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive customer experience.
• Holds store keys to open/close without management and assists with vendor deliveries.
• Registers all related sales and assists with price verifications, voids, and errors.
• Maintains accurate inventory counts in all areas of the store.
• Supports merchandising, resets, and displays and ensures compliance with pricing and signage.

Skills

Leadership experience

English proficiency

Inventory control

Job description

Walgreens is seeking personnel to support store operations and customer service in a fast-paced retail environment. The role involves opening/closing the store, handling cash, assisting with deliveries, and ensuring pricing and inventory accuracy.

Responsibilities include engaging customers, resolving issues, coaching team members on service best practices, and maintaining a clean, compliant store with proper signage and displays.