Shift Lead: Store Operations & Customer Experience

Walgreens; Clare (MI); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens is seeking a candidate to lead store operations and deliver exceptional customer service on a daily basis. You will open/close the store when management is absent, manage cash, assist with deliveries, and ensure product availability and accurate pricing.

In this role, you will greet customers, resolve issues, coach team members, and contribute to a clean, organized store, while upholding regulatory compliance and the Walgreens service standards.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store, handles required systems start-ups, cash handling, and ensuring floor and stock room readiness.
• Completes product returns, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers, assists with products and services, and resolves issues to ensure satisfaction.
• Models customer service best practices and proactive service traits to the team.
• Holds store keys to open/close in manager's absence and assists with vendor deliveries.
• Registers sales accurately, notes price verifications and voids, and reviews order exceptions.
• Assists with displays, resets, and promotional setups; manages inventory accuracy across departments.
• Keeps pricing signage accurate and adheres to local regulatory requirements.

Skills

Leadership

Customer service

English fluency

Job description

Walgreens is seeking a candidate to lead store operations and deliver exceptional customer service on a daily basis. You will open/close the store when management is absent, manage cash, assist with deliveries, and ensure product availability and accurate pricing.

In this role, you will greet customers, resolve issues, coach team members, and contribute to a clean, organized store, while upholding regulatory compliance and the Walgreens service standards.