Shift Lead: Store Operations & Customer Experience

Walgreens; Town of Smithtown (NY); On-site; USD 26,000 - 32,000; Full time

Job summary

Walgreens is seeking a dedicated team member to support store operations in New York. You will open and close the store when management is absent, handle cash and returns, and ensure a positive customer experience through proactive service.

Responsibilities include inventory integrity, pricing accuracy, and assisting with maintenance and displays. Experience in retail or pharmacy environments is preferred; PTCB certification or pharmacy license may be required by state.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services and resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and price changes; ensures proper signage and pricing.
• Assist with exterior and interior maintenance and basic department pricing and stock organization.

Skills

Customer service

Leadership

Cash handling

Inventory management

Pricing

Education

PTCB certification or pharmacy license

Tools

POS system

Job description

Walgreens is seeking a dedicated team member to support store operations in New York. You will open and close the store when management is absent, handle cash and returns, and ensure a positive customer experience through proactive service.

Responsibilities include inventory integrity, pricing accuracy, and assisting with maintenance and displays. Experience in retail or pharmacy environments is preferred; PTCB certification or pharmacy license may be required by state.