Shift Lead: Store Operations & Customer Experience

Walgreens; Stoakley (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Maryland seeks a capable team member to open and close the store in the absence of management, handling cash, refunds, and ensuring the store is ready for business. You will engage customers, assist with products and services, and model best practices for service excellence.

Responsibilities include supporting vendor deliveries, pricing, displays, and inventory accuracy, while assisting with basic bookkeeping and maintenance tasks as needed.

Qualifications

• At least one year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license as required by state.
• Equal Opportunity Employer; disability/veterans.

Responsibilities

• Open and close the store in absence of management; perform cash handling and ensure readiness.
• Complete returns, refunds, cash drops, and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Handle vendor deliveries and backdoor access; assist with displays and pricing.
• Maintain inventory accuracy and assist with pricing and signage.
• Assist with bookkeeping activities and store maintenance as needed.

Skills

Leadership experience

Customer service

English proficiency

Education

PTCB certification or pharmacy license

Tools

Store systems and equipment

Job description

Walgreens in Maryland seeks a capable team member to open and close the store in the absence of management, handling cash, refunds, and ensuring the store is ready for business. You will engage customers, assist with products and services, and model best practices for service excellence.

Responsibilities include supporting vendor deliveries, pricing, displays, and inventory accuracy, while assisting with basic bookkeeping and maintenance tasks as needed.