Shift Lead: Customer Experience & Store Operations

Walgreens; Glendora (CA); On-site; USD 28,000 - 35,000; Full time

Job summary

Walgreens is seeking team members to open and close the store when management is not present, ensuring cash handling, system start-ups, and floor readiness for the business day. You will handle returns, refunds, and cash drops while providing accurate service at the register.

Engaging customers and delivering a distinctive, friendly experience is essential, with emphasis on greeting, proactive assistance, and helpful service throughout shifts.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Job description

Walgreens is seeking team members to open and close the store when management is not present, ensuring cash handling, system start-ups, and floor readiness for the business day. You will handle returns, refunds, and cash drops while providing accurate service at the register.

Engaging customers and delivering a distinctive, friendly experience is essential, with emphasis on greeting, proactive assistance, and helpful service throughout shifts.