Shift Lead - Store Operations & Customer Experience

Walgreens; Shaker Heights (OH); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dedicated retail associate to operate the store in the absence of management, handle cash and transactions accurately, and support inventory accuracy. The role emphasizes delivering exceptional customer service and assisting customers with products and services throughout the shifts.

Responsibilities include opening/closing procedures, processing refunds, pricing updates, and maintaining store presentation while ensuring compliance with policies and procedures.

Qualifications

• One year of prior retail work experience as a retail key carrier or shift leader.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive experience.

Skills

Customer service

Cash handling

Team collaboration

Retail operations

English fluency

Education

High school diploma

Tools

POS systems

Job description

Walgreens is seeking a dedicated retail associate to operate the store in the absence of management, handle cash and transactions accurately, and support inventory accuracy. The role emphasizes delivering exceptional customer service and assisting customers with products and services throughout the shifts.

Responsibilities include opening/closing procedures, processing refunds, pricing updates, and maintaining store presentation while ensuring compliance with policies and procedures.