Shift Lead - Store Operations & Customer Experience

Walgreens; Orlando (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store in the absence of management, handling cash and ensuring the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, assisting with vendor deliveries, pricing, and displays, and supporting inventory accuracy. English fluency is required, with previous supervisory or key holder experience preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, order voids, refunds, cash drops, and provide change to registers.
• Model and deliver a distinctive and delightful customer experience.
• Assist with vendor deliveries and inventory/price adjustments as needed.
• Serve as liaison between management and team when management is not present.
• Attend training and complete PPLs requested by Manager.

Skills

Leadership

Key Holder

Customer Service

English Fluency

Job description

Walgreens is seeking a capable team member to open and close the store in the absence of management, handling cash and ensuring the floor and stock room are ready for the business day.

The role emphasizes delivering a distinctive customer experience, assisting with vendor deliveries, pricing, and displays, and supporting inventory accuracy. English fluency is required, with previous supervisory or key holder experience preferred.