Shift Lead: Retail Ops & Customer Experience

Walgreens; Detroit (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking team members to open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business. You will engage customers with a friendly, proactive service approach and support cashier operations and basic merchandising.

The role emphasizes accurate cash handling, inventory awareness, and maintaining store quality. Prior supervisory or key-holder experience is valued, with English fluency required.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens/closes the store in the absence of management; handles cash and backroom prep.
• Completes returns, refunds, cash drops, and cash register accounting.
• Delivers a distinctive customer experience and helps customers proactively.

Skills

Leadership

Customer service

Cash handling

Communication

English fluency

Store operations

Tools

POS system

Job description

Walgreens is seeking team members to open and close the store in the absence of management, handle cash, and ensure the floor and stock room are ready for business. You will engage customers with a friendly, proactive service approach and support cashier operations and basic merchandising.

The role emphasizes accurate cash handling, inventory awareness, and maintaining store quality. Prior supervisory or key-holder experience is valued, with English fluency required.