Shift Lead: Customer Experience & Store Operations

Walgreens; Farrport (TN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a capable team member to open and close the store in the absence of management, handle cash processes, assist with deliveries, and ensure floor readiness. The role emphasizes delivering a distinctive customer experience and supporting store operations.

The position requires at least 1 year of leadership or key holder experience, and fluency in English. Competitive hourly pay ranges from $17 to $20, with opportunities to contribute to merchandising, pricing, and stock

Qualifications

• Must have at least 1 year of leadership, supervisory, or key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store when management is absent, handling startups, cash, and floor readiness.
• Processes product returns, order voids, refunds, cash drops, and provides change at registers.
• Delivers a distinctive and delightful customer experience.
• Greets customers and assists with products and services; resolves issues to ensure positive experiences.
• Models and shares customer service best practices with team members to maintain service excellence.
• Holds store keys to open/close in manager absence; supports backroom and warehouse processes.
• Coaches team members on vendor orders, backdoor access for deliveries, and order review.
• Registers all sales accurately, tracks scanning errors, price verifications, and voids.
• Assists in evaluating displays, resets, promotions, and stock rotations.
• Maintains accurate inventory counts across departments, stockroom, and overstock areas.
• Ensures proper pricing, signage, and compliance with local regulations.
• Assists with bookkeeping tasks, cash reports, and ledgers as needed.
• Supports exterior and interior store upkeep and requests repairs when needed.
• Ensures proper food separation and stock rotation per policy.
• Knows store systems and equipment; supports pharmacy out window as requested.
• Complies with policies and maintains respectful coworker relationships.
• Completes special assignments as directed.
• Attends training and completes PPLs requested by Manager.
• Serves as liaison between management and staff when store management is not present.
• Reports disciplinary issues and customer complaints to management.

Skills

Customer service

Leadership

Retail operations

Communication

Job description

Walgreens is seeking a capable team member to open and close the store in the absence of management, handle cash processes, assist with deliveries, and ensure floor readiness. The role emphasizes delivering a distinctive customer experience and supporting store operations.

The position requires at least 1 year of leadership or key holder experience, and fluency in English. Competitive hourly pay ranges from $17 to $20, with opportunities to contribute to merchandising, pricing, and stock