Shift Lead: Store Operations & Customer Experience

Walgreens; Lee (MA); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a team member to open and close the store when management is not present, handle cash, assist customers, and keep shelves and stockrooms ready for the business day.

The role emphasizes delivering a distinctive customer experience, accurate cash handling, and effective collaboration with store teams. It also supports inventory management, pricing, and regulatory compliance, including pharmacy window assistance when requested.

Qualifications

• One year of prior leadership or retail key holder experience.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Open/close the store in the absence of management and handle required cash operations.
• Process product returns, order voids, refunds, and cash drops; provide change at registers.
• Deliver a distinctive and delightful customer experience and assist customers with products and services.
• Maintain inventory accuracy and pricing, and ensure proper signage and local regulatory compliance.
• Assist with pharmacy window duties when requested and support backroom/vendor processes.

Skills

Leadership

Customer service

Communication

English fluency

Education

PTCB certification

Pharmacy license (state)

Tools

Cash registers

Store equipment

Job description

Walgreens Co. is seeking a team member to open and close the store when management is not present, handle cash, assist customers, and keep shelves and stockrooms ready for the business day.

The role emphasizes delivering a distinctive customer experience, accurate cash handling, and effective collaboration with store teams. It also supports inventory management, pricing, and regulatory compliance, including pharmacy window assistance when requested.