Shift Lead - Customer Experience & Store Ops

Walgreens; Malden (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a candidate to support customer experience and store operations. You will open and close the store in the absence of management, handle cash, process refunds, and ensure the floor and stock room are ready for the business day.

The role emphasizes a distinctive customer experience and teamwork across departments. Responsibilities include coaching team members, maintaining inventory accuracy, pricing signage, and assisting with back-end tasks and basic store maintenance as

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and start-ups.
• Complete product returns, order voids, refunds, and cash drops to the safe.
• Provide a distinctive and delightful customer experience for shoppers.
• Coach teammates on warehouse and vendor ordering processes and deliveries.
• Maintain accurate inventory counts and store presentation, pricing, and signage.
• Assist with bookkeeping tasks and store maintenance as needed.
• Support at Pharmacy out window when requested and ensure regulatory compliance.

Skills

Leadership

Customer service

Cash handling

Inventory control

Team coaching

Education

High school diploma or equivalent

Job description

Walgreens is seeking a candidate to support customer experience and store operations. You will open and close the store in the absence of management, handle cash, process refunds, and ensure the floor and stock room are ready for the business day.

The role emphasizes a distinctive customer experience and teamwork across departments. Responsibilities include coaching team members, maintaining inventory accuracy, pricing signage, and assisting with back-end tasks and basic store maintenance as