Store Operations Lead—Customer Experience

Walgreens; Ohio; On-site; USD 23,000 - 32,000; Full time

Job summary

Walgreens is seeking an individual to help open and close the store when management is absent, manage cash and deliveries, and maintain clean, stocked areas. You will engage customers, resolve questions, and model Walgreens’ service standards to deliver a distinctive experience.

The role emphasizes leadership, cash handling, and teamwork in a fast-paced retail environment, with responsibility for accuracy and compliance across daily tasks.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required system start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.

Skills

Leadership experience

Customer service

Cash handling

Retail operations

Education

PTCB certification or pharmacy license

High school diploma or equivalent

Job description

Walgreens is seeking an individual to help open and close the store when management is absent, manage cash and deliveries, and maintain clean, stocked areas. You will engage customers, resolve questions, and model Walgreens’ service standards to deliver a distinctive experience.

The role emphasizes leadership, cash handling, and teamwork in a fast-paced retail environment, with responsibility for accuracy and compliance across daily tasks.