Shift Lead: Store Operations & Customer Experience

Walgreens Co.; Aberdeen (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking team members in Aberdeen, MD to support store opening/closing, cashier duties, and exceptional customer service. Responsibilities include handling returns, refunds, and cash drops, while ensuring stock and floor readiness for business hours.

The role emphasizes delivering a distinctive customer experience, training with store processes, and assisting with deliveries and daily operations as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

Customer service

Communication

Education

PTCB certification / Pharmacy license

Job description

Walgreens Co. is seeking team members in Aberdeen, MD to support store opening/closing, cashier duties, and exceptional customer service. Responsibilities include handling returns, refunds, and cash drops, while ensuring stock and floor readiness for business hours.

The role emphasizes delivering a distinctive customer experience, training with store processes, and assisting with deliveries and daily operations as needed.