Shift Lead — Customer Experience & Store Ops

Walgreens; Glen Burnie (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking a role focused on customer experience and store operations in Glen Burnie, MD. You will support opening/closing procedures, manage day-to-day cash handling, and ensure the floor and stock room are ready for business.

You will greet customers, assist with products, and resolve issues to provide a delightful shopping experience. The position emphasizes teamwork, problem solving, and adherence to store policies, with opportunities to coach others and improve displays and

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management.
• Completes product returns, order voids, refunds, and cash drops to the safe.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance.
• Resolves issues to ensure a positive customer experience.
• Coaches team members on customer service best practices.
• Manages store keys and backdoor access for deliveries.
• Registers sales and maintains pricing accuracy and documentation.

Skills

Leadership

Customer service

Cash handling

Team coaching

Education

High school diploma or equivalent

Tools

POS systems

Job description

Walgreens Co. is seeking a role focused on customer experience and store operations in Glen Burnie, MD. You will support opening/closing procedures, manage day-to-day cash handling, and ensure the floor and stock room are ready for business.

You will greet customers, assist with products, and resolve issues to provide a delightful shopping experience. The position emphasizes teamwork, problem solving, and adherence to store policies, with opportunities to coach others and improve displays and