Store Lead & Customer Experience Champion

Walgreens Co.; Chestertown (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Maryland is seeking team members to open and close the store when management is absent, handle cash and point-of-sale transactions, and ensure floor and stockroom readiness for daily business.

You will assist customers, manage returns, refunds, and price changes, while upholding Walgreens service standards. The role emphasizes delivering a friendly customer experience, supporting inventory control, and collaborating with the team to maintain store appearance and operations.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, cash drops to the safe, and provides change at cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, assists with products/services, resolves issues to ensure a positive experience.
• Maintains store inventory accuracy and supports pricing and displays as directed.
• Assists with vendor deliveries, backroom and floor readiness, and basic bookkeeping tasks.

Skills

English fluency

Leadership experience

Customer service

Education

PTCB certification

Pharmacy license

Tools

POS system

Job description

Walgreens Co. in Maryland is seeking team members to open and close the store when management is absent, handle cash and point-of-sale transactions, and ensure floor and stockroom readiness for daily business.

You will assist customers, manage returns, refunds, and price changes, while upholding Walgreens service standards. The role emphasizes delivering a friendly customer experience, supporting inventory control, and collaborating with the team to maintain store appearance and operations.