Shift Lead, Store Ops & Customer Experience

Walgreens; Frostburg (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Frostburg, MD is seeking a flexible team member to open and close the store in management's absence, assist with backdoor deliveries, and maintain accurate cash handling. You will help customers with products and services, resolve issues, and model a friendly, proactive service mindset.

Responsibilities include processing returns and refunds, managing price changes and signage, supporting inventory control, and ensuring clean, organized store conditions.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including cash handling and stock readiness.
• Process returns, refunds, cash drops, and provide change to cash registers.
• Engage customers, assist with products, and deliver a distinctive customer experience.
• Maintain accurate inventory counts and support pricing and signage.
• Assist with vendor deliveries through backdoor access.

Skills

Leadership

Customer service

Cash handling

Retail operations

English Fluency

Job description

Walgreens in Frostburg, MD is seeking a flexible team member to open and close the store in management's absence, assist with backdoor deliveries, and maintain accurate cash handling. You will help customers with products and services, resolve issues, and model a friendly, proactive service mindset.

Responsibilities include processing returns and refunds, managing price changes and signage, supporting inventory control, and ensuring clean, organized store conditions.