Shift Lead & Store Operations Coach

NBMBAA St. Louis Chapter; Homestead (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/Dental/Vision benefits

Life insurance

Paid holidays/vacation/sick

Job summary

TJX Companies’ HomeGoods store in Homestead, FL, is seeking a Key Carrier to support store operations and shift leadership. The role emphasizes strong customer service, collaboration, and adherence to policies while maintaining excellent store performance.

The position requires open availability, including nights and weekends, and includes coaching and supervising Associates to ensure high standards of service and safety. Competitive benefits apply.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Flexible schedule, including nights and weekends
• Knowledge of company software, systems and procedures
• Knowledge of merchandise flow in stores

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Team player

Leadership experience

Communication

Organization

Problem solving

Job description

TJX Companies’ HomeGoods store in Homestead, FL, is seeking a Key Carrier to support store operations and shift leadership. The role emphasizes strong customer service, collaboration, and adherence to policies while maintaining excellent store performance.

The position requires open availability, including nights and weekends, and includes coaching and supervising Associates to ensure high standards of service and safety. Competitive benefits apply.