Retail Operations Lead: Key Carrier

Winners Merchants International, L.P.; Miami (FL); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

TJX Companies’ HomeGoods store in Miami is seeking a Manager on Duty to lead daily store operations and coach Associates to deliver excellent customer service. You will oversee staffing, policy adherence, and safety while maintaining a positive shopping environment.

The role requires the ability to work nights/weekends, strong communication, and a proven track record in retail leadership, with emphasis on coaching and multi-tasking in a fast-paced setting.

Qualifications

• Flexible schedule including nights and weekends
• Strong team player mentality with peers and supervisors
• Ability to respond quickly to changing directions or unexpected situations
• Knowledge of standard store software, systems, and procedures
• Familiarity with merchandise flow in stores
• Proven problem-solving skills
• Ability to coach, delegate, and follow up on multiple people/tasks
• Capacity to act quickly under challenging circumstances
• Ability to multi-task with attention to detail
• Retail experience (1 year) and leadership experience (6 months) required

Responsibilities

• Creates a positive internal and external customer experience
• Promotes honesty and integrity, maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks per store plan and prioritizes as needed
• Addresses customer service issues and coaches Associates
• Exercises discretion on customer service policies to satisfy customers
• Maintains Associate coverage for a positive customer experience
• Ensures adherence to all operational procedures
• Ensures opening/closing procedures per guidelines
• Communicates with management and Associates on priorities and progress
• Provides recognition, feedback, and coaching to Associates
• Partners with Management on training needs to increase effectiveness
• Ensures compliance with labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports shrink reduction goals and safety initiatives
• Promotes safety and maintains a safe environment
• Other duties as assigned

Skills

Teamwork

Communication

Organizational skills

Multitasking

Problem solving

Coaching & delegation

Adaptability

Retail experience

Leadership experience

Software knowledge

Job description

TJX Companies’ HomeGoods store in Miami is seeking a Manager on Duty to lead daily store operations and coach Associates to deliver excellent customer service. You will oversee staffing, policy adherence, and safety while maintaining a positive shopping environment.

The role requires the ability to work nights/weekends, strong communication, and a proven track record in retail leadership, with emphasis on coaching and multi-tasking in a fast-paced setting.