Store Team Lead & Coach - Customer Experience

NBMBAA; Homestead (FL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Job summary

HomeGoods at TJX Companies in the USA (Homestead, FL) is seeking a Key Carrier to help lead store operations. The role alternates with a Coordinator focus, requires open availability including nights and weekends, and emphasizes exceptional customer service.

Responsibilities include coaching Associates, managing duties, ensuring policy adherence, and maintaining safety and store conditions. Previous leadership and retail experience are valuable for success.

Qualifications

• Able to work a flexible schedule including nights and weekends.
• Team player able to work with peers and supervisors.
• Able to respond to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Able to multi-task.
• Superior communication and organizational skills with attention to detail.
• 1 year retail, 6 months leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership experience

Customer service

Coaching

Multi-tasking

Communication

Problem solving

Attention to detail

Team player

Job description

HomeGoods at TJX Companies in the USA (Homestead, FL) is seeking a Key Carrier to help lead store operations. The role alternates with a Coordinator focus, requires open availability including nights and weekends, and emphasizes exceptional customer service.

Responsibilities include coaching Associates, managing duties, ensuring policy adherence, and maintaining safety and store conditions. Previous leadership and retail experience are valuable for success.