Shift Lead: Retail Service Specialist (Bilingual)

O'Reilly Auto Parts; Sherman (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and encourages bilingual applicants.

Strong communication and RSS certification readiness are required, with preferred experience in automotive parts and repairs. The position offers a broad benefits package and opportunities for career growth within a well-established auto parts

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).
• Retail sales experience is desirable.
• Automotive systems and repair knowledge is desirable.
• ASE Certification is desirable.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner.
• Handle special orders and outside purchases efficiently and according to procedure.
• Process returns and exchanges, issue refunds using correct payment methods, and stage returns properly.
• Ensure merchandise is invoiced before leaving the store, including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clock-in/out compliance.
• Perform store opening/closing duties and day-end procedures, secure deposits, and manage security checks.

Skills

Communication

RSS Certification

Retail sales

Automotive knowledge

ASE Certification

Spanish language

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and encourages bilingual applicants.

Strong communication and RSS certification readiness are required, with preferred experience in automotive parts and repairs. The position offers a broad benefits package and opportunities for career growth within a well-established auto parts