Shift-Lead: Retail Service Specialist (Bilingual)

O'Reilly Automotive Stores; Midwest City (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k starting day one

Employer contributions

Job summary

O’Reilly Auto Parts in Midwest City, OK is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of managers.

Bilingual candidates are encouraged to apply, with responsibilities extending to supervising showroom service, order processing, returns, and daily banking tasks.

Qualifications

• Ability to obtain RSS Certification.
• + Retail sales experience in auto parts preferred.
• Automotive systems and repair knowledge required.
• ASE Certification preferred.
• Fluency in Spanish encouraged.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute on service programs.
• Handle phone calls according to policy and ensure timely order processing.
• Oversee buy online/ship to store and transfers; inform customers on shipments.
• Process returns/exchanges and issue refunds using proper payments.
• Ensure invoicing of merchandise including core charges and warranties.
• Communicate Zipline messages and delegate merchandising tasks.
• Monitor work schedule adherence and clock-in/out practices.
• Perform opening/closing duties, day-end procedures, and secure deposits.
• Execute additional duties as assigned.

Skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts in Midwest City, OK is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will also assume shift management responsibilities in the absence of managers.

Bilingual candidates are encouraged to apply, with responsibilities extending to supervising showroom service, order processing, returns, and daily banking tasks.