Shift Lead - Retail Service Specialist (Bilingual)

O'Reilly Auto Parts; Aubrey (TX); Sur place; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Insurance (1

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Tuition Assistance Programs

Career Growth Opportunities

Résumé du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and growth opportunities are available. Responsibilities include leading a store team, ensuring policy-compliant phone handling, and timely processing of buy online/ship to store orders, transfers, and add

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsabilités

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the retail showroom and ensure proper execution of service programs.
• Answer phones per policy and manage purchase orders and transfers in a timely manner.
• Handle special orders and outside purchases efficiently and per procedure.
• Process returns and exchanges and issue refunds using correct payment methods.
• Invoicing of merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks to the team.
• Perform opening/closing duties, secure money and deposits, and manage night security checks.

Connaissances

Strong communication skills

RSS Certification

Retail sales experience

Spanish language (desirable)

Description du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply and growth opportunities are available. Responsibilities include leading a store team, ensuring policy-compliant phone handling, and timely processing of buy online/ship to store orders, transfers, and add