Shift Lead — Bilingual Retail Service & Operations

O'Reilly Auto Parts; Odessa (MO); In loco; USD 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages

401(k) with employer contributions

Medical, Dental, Vision Insurance

Tuition assistance

Career growth opportunities

Descrizione del lavoro

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of senior leadership, with bilingual candidates encouraged to apply.

The position emphasizes strong team leadership, customer service excellence, and adherence to company policies for transactions, returns, and security. Training and opportunities for growth are available.

Competenze

• Strong communication skills required across all store roles.
• Ability to obtain RSS Certification as a prerequisite.
• Bilingual or multilingual abilities are highly encouraged and beneficial.

Mansioni

• Lead store team members to deliver outstanding customer service.
• Supervise and support showroom operations and customer service programs.
• Ensure accurate processing of transactions, returns, and exchanges per policy.
• Oversee opening/closing duties, cash handling, and security procedures.
• Coordinate store communications and merchandising tasks with management.

Conoscenze

Strong communication skills

Fluency in multiple languages

RSS Certification

Strumenti

ASE Certification

Descrizione del lavoro

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may involve shift management in the absence of senior leadership, with bilingual candidates encouraged to apply.

The position emphasizes strong team leadership, customer service excellence, and adherence to company policies for transactions, returns, and security. Training and opportunities for growth are available.