Shift-Lead Retail Service Specialist — Auto Parts

O'Reilly Auto Parts; Sidney (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Job summary

O’Reilly Auto Parts in Sidney, Nebraska, seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of management, with bilingual candidates encouraged.

The position emphasizes driving customer-focused service, supervising showroom activities, and ensuring accurate processing of orders, returns, and invoicing.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.
• Bilingual candidates are encouraged to apply.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the showroom and execute service programs.
• Ensure telephone coverage and timely processing of buy online/ship to store orders, transfers, and add orders.
• Handle returns, exchanges, refunds, and invoicing before product leaves the store.
• Oversee merchandising tasks, clock-in/out adherence, and daily opening/closing duties.
• Perform day end procedures and maintain security measures.

Skills

Strong communication skills

RSS Certification

Bilingual (Spanish encouraged)

Job description

O’Reilly Auto Parts in Sidney, Nebraska, seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of management, with bilingual candidates encouraged.

The position emphasizes driving customer-focused service, supervising showroom activities, and ensuring accurate processing of orders, returns, and invoicing.