Shift-Lead: Retail Service Specialist

O'Reilly Auto Parts; Mission (TX); Sur place; USD 2 066 000 - 3 444 000; Plein temps

Avantages offerts par ce poste

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Emplr.

Medical, Dental, Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Résumé du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assistants in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and encourages bilingual candidates.

Training and advancement opportunities are highlighted within a strong promote-from-within culture. Responsibilities span leading showroom service, managing transfers and orders, handling returns, and ensuring invoicing accuracy.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Desired: ASE Certification; fluency in Spanish.

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
• Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
• All other duties as assigned.

Connaissances

Strong communication

RSS Certification

Bilingual Spanish desired

Retail sales experience

Automotive systems knowledge

ASE Certification

Description du poste

O’Reilly Auto Parts is seeking a Retail Service Specialist to support Store Manager and assistants in sales, customer service, store appearance, and operations. The role includes shift management in the absence of leadership and encourages bilingual candidates.

Training and advancement opportunities are highlighted within a strong promote-from-within culture. Responsibilities span leading showroom service, managing transfers and orders, handling returns, and ensuring invoicing accuracy.