Auto Parts Shift Lead — Retail Service Specialist

O'Reilly Auto Parts; Mechanicsburg (Cumberland County); Vor Ort; USD 21.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, & Vision Insurance

401k with Employer Contributions Start

Paid Time Off

Zusammenfassung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership and encourages bilingual applicants.

The position emphasizes leading a team to deliver exceptional service, handling store duties, and ensuring accurate invoicing and timely processing of orders and returns.

Qualifikationen

• Excellent customer service and communication abilities.
• Ability to obtain RSS Certification.
• Spanish language skills are a plus.

Aufgaben

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom with team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub, and store-to-store transfers, and DC add orders promptly and inform customers upon shipment arrivals.

Kenntnisse

Strong communication skills

Fluency in Spanish

Retail sales experience

Ausbildung

ASE Certification

Jobbeschreibung

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role may assume shift management in the absence of leadership and encourages bilingual applicants.

The position emphasizes leading a team to deliver exceptional service, handling store duties, and ensuring accurate invoicing and timely processing of orders and returns.