Shift-Lead Retail Service Specialist

O'Reilly Auto Parts; Kansas City (MO); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, Dental, Vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of leadership and encourages bilingual candidates to apply.

The position emphasizes leading a team to deliver outstanding customer service, managing show-room service programs, and handling day-to-day operational tasks including end-of-day procedures and secure deposits.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure team execution of service programs.
• Perform store opening/closing duties, day-end procedures, and secure cash deposits.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. This role will assume shift management in the absence of leadership and encourages bilingual candidates to apply.

The position emphasizes leading a team to deliver outstanding customer service, managing show-room service programs, and handling day-to-day operational tasks including end-of-day procedures and secure deposits.