Shift-Lead Retail Service Specialist

O'Reilly Auto Parts; Johnstown (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, & vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist in Ohio to support store leadership in sales, service, and operations. The role includes shift management in the absence of store leadership and ensuring timely processing of orders, transfers, and returns.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication with customers and teammates, with a focus on maintaining store appearance and implementing service programs.

Qualifications

• Strong communication skills are essential for customer engagement.
• Experience in retail sales, preferably auto parts.
• Knowledge of automotive systems and repair processes is helpful.
• Fluency in Spanish is highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service.
• Oversee showroom customer service programs and operations.
• Handle store opening/closing duties and security procedures.
• Coordinate shipping, transfers, and returns efficiently.
• Ensure all merchandise is invoiced and properly staged.
• Assign tasks and monitor adherence to schedule.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Spanish language

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist in Ohio to support store leadership in sales, service, and operations. The role includes shift management in the absence of store leadership and ensuring timely processing of orders, transfers, and returns.

Bilingual candidates are encouraged to apply. The position emphasizes strong communication with customers and teammates, with a focus on maintaining store appearance and implementing service programs.