Auto Parts Retail Shift Lead

O'Reilly Auto Parts; Sylvania (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts in Ohio is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when leadership is unavailable.

Bilingual candidates are encouraged to apply, and the compensation range reflects hourly pay with potential bonuses, premiums, and location-based adjustments. This is a hands-on, fast-paced store role.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee customer service levels in the showroom and ensure team execution of service programs.
• Answer telephone according to policy.
• Process BOPIS, transfers, and add orders; notify customers on shipment arrivals as needed.
• Handle special orders and external purchases per procedure.
• Process returns and exchanges accurately and route merchandise correctly.
• Invoice merchandise including core charges and warranties before leaving the store.
• Communicate Zipline messages; assign merchandising tasks as needed.
• Ensure adherence to work schedules; manage clocking in/out per policy; perform opening/closing duties.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts in Ohio is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management responsibilities when leadership is unavailable.

Bilingual candidates are encouraged to apply, and the compensation range reflects hourly pay with potential bonuses, premiums, and location-based adjustments. This is a hands-on, fast-paced store role.