Shift Lead: Retail Service & Customer Experience

3M HEALTHCARE; San Marcos (CA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Paid Time Off

Tuition Educational Assistance

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. The role includes shift management in the absence of a Store Manager, with bilingual candidates encouraged to apply.

The position emphasizes excellent customer service, regulatory adherence, and teamwork across the showroom and back‑office processes. O’Reilly offers a comprehensive compensation package and growth opportunities.

Qualifications

• Strong communication skills.
• RSS Certification required.
• Bilingual Spanish is a plus.
• Retail sales experience preferred.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.

Skills

Communication

Spanish language

Retail sales experience

Auto parts knowledge

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support store management in sales, customer service, and store operations. The role includes shift management in the absence of a Store Manager, with bilingual candidates encouraged to apply.

The position emphasizes excellent customer service, regulatory adherence, and teamwork across the showroom and back‑office processes. O’Reilly offers a comprehensive compensation package and growth opportunities.