Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Little River (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k start Day One

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team in customer service, managing showroom service levels, handling buy online orders, processing returns, invoicing merchandise, and ensuring security and daily

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure team executes customer service programs.
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub transfers, and store-to-store orders promptly and notify customers on shipment arrivals.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of store leadership.

Bilingual candidates are encouraged to apply. Responsibilities include leading the team in customer service, managing showroom service levels, handling buy online orders, processing returns, invoicing merchandise, and ensuring security and daily