Retail Service Lead: Customer Experience & Store Ops

Socket.dev; Kinston (NC); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and a strong emphasis on achieving service standards.

Bilingual candidates are encouraged to apply, with a compensation package highlighted by benefits and career growth opportunities within a proven retail leader.

Qualifications

• Strong communication skills required.
• Fluency in multiple languages (Spanish preferred).
• Ability to obtain RSS Certification required.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in showroom and ensure adherence to programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure with electronic ledger.
• Process returns and exchanges, issue refunds accurately, and stage returned merchandise.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure staff clock in/out and follow posted work schedules; perform opening/closing duties and deposits.

Skills

Strong communication skills

Fluency in multiple languages

RSS Certification interest

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of store leadership and a strong emphasis on achieving service standards.

Bilingual candidates are encouraged to apply, with a compensation package highlighted by benefits and career growth opportunities within a proven retail leader.