Shift Lead – Retail Service & Customer Experience

O'Reilly Auto Parts; Fontana (CA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Assistance

Job summary

O'Reilly Auto Parts is looking for a Retail Service Specialist to support store management in sales and customer service. This role includes shift management responsibilities and ensures high customer satisfaction.

Ideal candidates have strong communication skills, retail sales experience, and may be bilingual. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Fluency in multiple languages, Spanish is highly desired.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service levels on the retail showroom.
• Ensure timely processing of buy online/ship to store orders.
• Perform all store opening/closing duties and security checks.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Fluency in languages

Education

High School Diploma or equivalent

ASE Certification

RSS Certification

Job description

O'Reilly Auto Parts is looking for a Retail Service Specialist to support store management in sales and customer service. This role includes shift management responsibilities and ensures high customer satisfaction.

Ideal candidates have strong communication skills, retail sales experience, and may be bilingual. The position offers competitive wages, benefits, and opportunities for career growth.