Shift Lead, Retail Service & Customer Experience

O'Reilly Auto Parts; Portland (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts seeks a Retail Service Specialist to assist Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management when managers are absent. Bilingual candidates are encouraged to apply.

Responsibilities include leading store team members in customer service, supervising service levels, processing orders, and handling returns. Strong communication and RSS certification readiness are required.

Qualifications

• Must have strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service for retail and professional customers.
• Supervise customer service levels in the showroom and ensure proper execution of service programs.
• Answer phones according to policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges and issue refunds using correct payment methods.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts seeks a Retail Service Specialist to assist Store Managers in sales, customer service, store appearance, and operations. The role may assume shift management when managers are absent. Bilingual candidates are encouraged to apply.

Responsibilities include leading store team members in customer service, supervising service levels, processing orders, and handling returns. Strong communication and RSS certification readiness are required.