Shift Lead - Retail Service & Customer Experience

O'Reilly Auto Parts; Montpelier (VT); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, & vision insurance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive excellent customer service in a fast-paced retail environment. The role includes shift management responsibilities when needed and ensuring smooth store operations.

Ideal candidates have strong communication skills, RSS Certification, and preferably automotive knowledge or ASE certifications. Bilinguality is encouraged to apply, with comprehensive compensation and benefits offered by the company.

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification is required to perform the role.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom and ensure team execution of service programs.
• Ensure calls and shipments are processed promptly and customers are notified as needed.
• Manage returns, exchanges, and refunds accurately and efficiently.
• Ensure merchandise is invoiced before leaving the store and that security and opening/closing duties are performed.

Skills

Strong communication skills

RSS Certification

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive excellent customer service in a fast-paced retail environment. The role includes shift management responsibilities when needed and ensuring smooth store operations.

Ideal candidates have strong communication skills, RSS Certification, and preferably automotive knowledge or ASE certifications. Bilinguality is encouraged to apply, with comprehensive compensation and benefits offered by the company.