Retail Service Lead: Elevate Customer Experience & Ops

O'Reilly Auto Parts; Columbia (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Tuition Educational Assistance

Career Growth Opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of supervisors and requires strong communication to enhance customer experiences.

Preferred candidates have retail auto parts sales experience, automotive knowledge, and fluency in Spanish. Certification attainment (RSS) is encouraged; ASE is a plus.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Manage telephone by following company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders; contact customers on shipment arrivals when needed.
• Handle special orders and outside purchases efficiently per procedure; use electronic ledger.
• Process returns and exchanges; issue refunds correctly and stage returned merchandise.
• Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
• Communicate Zipline messages; delegate Image Maker and merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clocking in/out.

Skills

Strong communication skills

Retail sales experience

Automotive systems knowledge

Spanish language

Education

ASE Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support store leadership in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of supervisors and requires strong communication to enhance customer experiences.

Preferred candidates have retail auto parts sales experience, automotive knowledge, and fluency in Spanish. Certification attainment (RSS) is encouraged; ASE is a plus.