Retail Service Lead - Shift & Customer Experience

O'Reilly Auto Parts; Altoona (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision Insurance

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply, and the position emphasizes strong communication, efficiency in processing orders, and adherence to procedures in a fast-paced retail environment.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom including team execution of customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle special orders and outside purchases efficiently using the outside purchase order ledger.
• Process returns and exchanges accurately; issue refunds using correct payment methods and stage returned merchandise properly.
• Ensure merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Ensure adherence to posted work schedules and proper clocking in/out per policy.
• Perform store opening/closing duties and day-end procedures, including securing money/deposits and bank deposits.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. This role may assume shift management when managers are absent.

Bilingual candidates are encouraged to apply, and the position emphasizes strong communication, efficiency in processing orders, and adherence to procedures in a fast-paced retail environment.