Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Inkster (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Inkster is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include team leadership, customer service supervision, managing store operations, and performing opening/closing duties. Ideal candidates should possess strong communication skills and have experience or knowledge in retail sales, especially in auto parts. The position offers competitive wages, benefits, and opportunities for career growth.

Qualifications

• Ability to obtain RSS Certification.
• Experience in retail sales, preferably in auto parts.
• Knowledge of automotive systems and repair.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise customer service execution on the retail showroom.
• Ensure proper handling of retail customer returns and exchanges.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Retail sales experience

Automotive systems and repair knowledge

Fluency in multiple languages

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Inkster is seeking a Retail Service Specialist to support store management and ensure excellent customer service. Responsibilities include team leadership, customer service supervision, managing store operations, and performing opening/closing duties. Ideal candidates should possess strong communication skills and have experience or knowledge in retail sales, especially in auto parts. The position offers competitive wages, benefits, and opportunities for career growth.