Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Ingram (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Job summary

A leading automotive parts retailer in Texas seeks a Retail Service Specialist to support management in sales, service, and operations. Responsibilities include leading customer service efforts, managing special orders, and ensuring efficient operations. Ideal candidates will have strong communication skills and prior retail experience; bilingual abilities, particularly in Spanish, are highly desired. They offer a competitive compensation package including benefits and opportunities for career growth.

Qualifications

• Strong communication skills are essential.
• Must be able to obtain RSS Certification.
• Retail sales experience in auto parts is preferred.
• Knowledge of automotive systems and repairs is beneficial.
• ASE Certification is an asset.
• Bilingual candidates, especially in Spanish, are encouraged.

Responsibilities

• Support Store Manager and Assistant Managers in sales and customer service.
• Lead store team to provide excellent customer service.
• Supervise retail showroom customer service levels.
• Manage special orders and customer returns efficiently.
• Perform all store opening and closing duties.

Skills

Strong communication skills

Ability to obtain RSS Certification

Retail sales experience

Automotive systems and repair knowledge

ASE Certification

Fluency in multiple languages

Job description

A leading automotive parts retailer in Texas seeks a Retail Service Specialist to support management in sales, service, and operations. Responsibilities include leading customer service efforts, managing special orders, and ensuring efficient operations. Ideal candidates will have strong communication skills and prior retail experience; bilingual abilities, particularly in Spanish, are highly desired. They offer a competitive compensation package including benefits and opportunities for career growth.