Shift Lead: Retail Service & Customer Experience

O'Reilly Auto Parts; Midland (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

A leading auto parts retailer in Midland, Texas, is looking for a Retail Service Specialist to support management in sales and customer service. The role involves leading team members, ensuring customer satisfaction, and performing store operations. Candidates should have strong communication skills and retail sales experience, especially in auto parts. The company promotes from within and provides a competitive compensation package, including benefits and opportunities for career growth.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.

Responsibilities

• Lead store team members in providing excellent customer service.
• Supervise the customer service levels on the retail showroom.
• Ensure all merchandise is invoiced before it leaves the store.
• Perform all store opening/closing duties.

Skills

Strong communication skills

Retail sales experience

Fluency in multiple languages (Spanish is highly desired)

Education

RSS Certification

ASE Certification

Job description

A leading auto parts retailer in Midland, Texas, is looking for a Retail Service Specialist to support management in sales and customer service. The role involves leading team members, ensuring customer satisfaction, and performing store operations. Candidates should have strong communication skills and retail sales experience, especially in auto parts. The company promotes from within and provides a competitive compensation package, including benefits and opportunities for career growth.