Bilingual Retail Service Lead — Customer & Ops

O'Reilly Auto Parts; Stephens City (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with EMPLOY

Medical, Dental, & Vision Insurance +

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive customer service, sales, and store operations in Stephens City, VA. The role includes shift-management responsibilities in the absence of leadership and a strong emphasis on teamwork and efficiency.

Candidates with bilingual abilities are encouraged. The package includes competitive wages, benefits, and opportunities for career growth within a stable, well-known auto parts retailer.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).
• ASE Certification is desirable.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and related programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers and DC add orders; contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns/exchanges; issue refunds and stage merchandise in returns area.
• Verify invoicing before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks as assigned.
• Ensure schedule adherence and proper clocking in/out per policy.
• Perform store opening/closing duties and day-end procedures; handle deposits and security tasks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Fluency in Spanish

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and drive customer service, sales, and store operations in Stephens City, VA. The role includes shift-management responsibilities in the absence of leadership and a strong emphasis on teamwork and efficiency.

Candidates with bilingual abilities are encouraged. The package includes competitive wages, benefits, and opportunities for career growth within a stable, well-known auto parts retailer.