Retail Service Lead – Customer Experience & Ops

O'Reilly Auto Parts; Winchester (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, vision insurance

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Winchester, VA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and encourages bilingual applicants.

Essential duties include leading the team in exceptional service, managing showroom programs, processing shipments and transfers, returns, and invoicing, plus daily cash handling and security

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Bilingual candidates encouraged to apply.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise the customer service levels in the retail showroom and execute on service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot).
• Ensure telephone is answered according to company policy.
• Handle buy online/ship to store, hub and store-to-store transfers and DC add orders; notify customers on shipment arrivals as needed.
• Process special orders and outside purchases efficiently using the outside purchase ledger.
• Process retail customer returns and exchanges; issue refunds using correct payment methods.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned.
• Verify team adherence to schedule, approvals for changes, and proper clock-in/out per policy.
• Perform opening/closing duties; manage day-end procedures, deposits, and security checks for the building and vehicles.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Winchester, VA is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role includes shift management in the absence of supervisors and encourages bilingual applicants.

Essential duties include leading the team in exceptional service, managing showroom programs, processing shipments and transfers, returns, and invoicing, plus daily cash handling and security