Shift Lead, Retail Service & Operations

O'Reilly Auto Parts; Durham (NC); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with company match

Medical, Dental, & Vision insurance

Educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management duties in their absence.

Bilingual candidates are encouraged to apply and growth opportunities exist. The position emphasizes excellent customer service, efficiency in processing orders and returns, and maintaining correct merchandising and inventory practices.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Automotive systems knowledge.
• ASE Certification desired.
• Spanish language skills highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and execute service programs.
• Ensure telephone calls are answered per policy and inquiries are handled.
• Process all buy online/ship to store and transfers promptly and communicate shipment arrivals.

Skills

Strong communication

Spanish language (desired)

Retail sales experience

Education

RSS Certification

ASE Certification (desired)

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance, and operations. The role may assume shift management duties in their absence.

Bilingual candidates are encouraged to apply and growth opportunities exist. The position emphasizes excellent customer service, efficiency in processing orders and returns, and maintaining correct merchandising and inventory practices.