Auto Parts Retail Service Lead (Bilingual)

O'Reilly Auto Parts; Winchester (VA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day One medical, dental, vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Winchester, VA seeks a Retail Service Specialist to support the Store Manager and drive exceptional customer service. You will oversee showroom readiness, coordinate daily store operations, and manage shift coverage in the Manager's absence.

The role emphasizes bilingual communication, strong team leadership, and adherence to company policies, with emphasis on accurate invoicing, timely order processing, and welfare of the store team.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred, auto parts a plus.
• Automotive systems and repair knowledge beneficial.
• ASE Certification desirable.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Answer the telephone per company policy.
• Process buy online/ship to store, hub transfers, and store-to-store orders promptly.
• Handle special orders and outside purchases efficiently with proper ledgers.
• Process returns and exchanges, issue refunds correctly, and stage merchandise.
• Ensure merchandise invoicing before product leaves the store.
• Communicate Zipline messages and delegate merchandising tasks.
• Adhere to posted schedules; manage clock-ins/outs per policy.
• Perform opening/closing duties, deposits, and security checks.
• All other duties as assigned.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language skills

Job description

O'Reilly Auto Parts in Winchester, VA seeks a Retail Service Specialist to support the Store Manager and drive exceptional customer service. You will oversee showroom readiness, coordinate daily store operations, and manage shift coverage in the Manager's absence.

The role emphasizes bilingual communication, strong team leadership, and adherence to company policies, with emphasis on accurate invoicing, timely order processing, and welfare of the store team.