Shift-Lead: Retail Service & Customer Experience

O'Reilly Auto Enterprises, LLC; Ballinger (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Medical/dental/vision insurance

401k with employer contributions

Paid time off

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, storefront appearance, and operations. This role may assume shift leadership in the absence of management.

Bilingual candidates are encouraged to apply and will help maintain guest satisfaction and store performance. The position emphasizes teamwork, proactive service, and adherence to company procedures to ensure smooth daily operations and customer

Qualifications

• Strong communication skills are required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom including programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store-to-store transfers, and DC add orders promptly; contact customers on shipment arrivals as needed.
• Handle returns, exchanges, and refunds efficiently; ensure proper invoicing and staging of merchandise.

Skills

Strong communication

RSS Certification

Education

ASE Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, storefront appearance, and operations. This role may assume shift leadership in the absence of management.

Bilingual candidates are encouraged to apply and will help maintain guest satisfaction and store performance. The position emphasizes teamwork, proactive service, and adherence to company procedures to ensure smooth daily operations and customer