Shift Lead: Retail Ops & Service Excellence

Walgreens; Frankfort (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Frankfort, IL is seeking a team member to open and close the store in the absence of management, handle cash, process returns and refunds, and ensure the floor and stock room are ready for the day. You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive experience.

The role also covers pricing changes, inventory accuracy, and supporting vendor deliveries.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including system start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers and delivers a distinctive customer experience.
• Maintains store keys, prices, and signage; supports inventory accuracy and back room readiness.
• Assists with vendor deliveries, floor displays, and basic bookkeeping activities.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy licence

Job description

Walgreens in Frankfort, IL is seeking a team member to open and close the store in the absence of management, handle cash, process returns and refunds, and ensure the floor and stock room are ready for the day. You will engage customers, resolve issues, and model Walgreens service traits to deliver a distinctive experience.

The role also covers pricing changes, inventory accuracy, and supporting vendor deliveries.