Shift Lead - Retail Ops & Customer Experience

Walgreens; Joliet (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Joliet, IL is seeking a capable team member to open and close the store in the absence of store management, handle cash, start systems, and prepare the floor and stockroom for the day, including opening the back door for deliveries.

You will engage customers, resolve questions, process returns and refunds, assist with inventory, pricing, displays, and backroom operations, and support the pharmacy window as needed, upholding Walgreens service standards.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change at registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive customer experience.

Skills

Leadership experience

Customer service

Education

PTCB certification or pharmacy license

Tools

Store systems

Job description

Walgreens in Joliet, IL is seeking a capable team member to open and close the store in the absence of store management, handle cash, start systems, and prepare the floor and stockroom for the day, including opening the back door for deliveries.

You will engage customers, resolve questions, process returns and refunds, assist with inventory, pricing, displays, and backroom operations, and support the pharmacy window as needed, upholding Walgreens service standards.