Shift Lead - Retail Ops & Guest Experience

Walgreens; Portage (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Portage, MI is hiring for a store team member to open and close the store in the absence of management, perform cash handling, and ensure floor and stock room readiness for the business day.

The role emphasizes customer engagement, accurate transactions, stocking, merchandising, and compliance with store policies. Prior leadership or key-holder experience is preferred; English fluency is required.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Registers all sales on the assigned cash register and handles price verification and errors.
• Maintains store condition, inventory accuracy, and displays per policies and promotions.
• Assists with vendor deliveries, back door access, and reciprocal logistics when management is not present.
• Models and delivers a distinctive and delightful customer experience.

Skills

Leadership experience

English proficiency

Education

PTCB certification

Pharmacy license (state)

Job description

Walgreens in Portage, MI is hiring for a store team member to open and close the store in the absence of management, perform cash handling, and ensure floor and stock room readiness for the business day.

The role emphasizes customer engagement, accurate transactions, stocking, merchandising, and compliance with store policies. Prior leadership or key-holder experience is preferred; English fluency is required.